Information regarding security breach at Helthjem

To all our customers,

On Thursday, January 25th, Helthjem experienced unauthorized access to parts of our database. We became aware of the breach on Friday morning and immediately took action to secure our systems. While sensitive information such as passwords remains uncompromised, personal details like name, email, home address, and phone number may have been accessed.

Although no immediate action is required from you as a customer, we recommend taking precautionary measures. Individuals with access to this information may attempt to impersonate Helthjem and request further details for potential misuse. Therefore, we urge you to remain extra vigilant.

Please note:

• Helthjem will never request sensitive information over the phone or via email.
• Helthjem will never ask for payments, account details, or BankID login information through phone calls or emails.

If you encounter any fraudulent attempts in the name of Helthjem, please contact our customer service. We are committed to assisting you in such situations. It is important that you, as a customer, report any attempted fraud carried out in our name so that we can continue to combat this type of criminal activity effectively.

Datatilsynet (The Norwegian Data Protection Authority) is routinely notified of the incident.

Best regards,

Helthjem